External - Aesthetic Defects:
Upon receipt, the customer is obliged to unpack and inspect the products to
confirm the absence of external, aesthetic defects, and in case they exist he
has the right to refuse the receipt of the item and return it to the
distributor otherwise to report the existence of aesthetic defects to deadline
of fourteen (14) calendar days from the receipt of the item while in case of
expiration of this deadline he loses all relevant rights. The COMPANY is
obliged in a short time to replace this type with a new one. In case of
unconditional receipt of the item, it is considered that it was delivered in
excellent external condition without aesthetic defects.
Returns of products charged by the COMPANY:
The return of products is charged at the expense of the COMPANY
In all cases in which other than the sold are delivered, by type or
quantity. In case during delivery the item has packaging damaged, completely or
for the most part. In case it is found that the item has a manufacturing defect
(if this is confirmed by the authorized repairer who provides the guarantee of
good operation) or lack of quality, which quality has been previously agreed in
writing with the COMPANY. In case of damaged packaging, the customer must not
accept the receipt of the product from the beginning and request its
replacement, after consultation with the COMPANY. In cases of return charged by
the company the products must be returned in the condition received by the
customer and at the time agreed. Any delay on the part of the customer is justified
only for reasons of force majeure, otherwise the right of replacement under
this term is dismissed. In all cases the return of the product to be replaced
should be done together with all the documents that accompanied the product (eg
DAT, Retail Rep. Etc.) and its complete packaging (unless there is a defect
which was later found out of delivery and the packaging does not exist or also
in the case of a product whose packaging was received by distributors upon
delivery of the item). The return of the products at the expense of the COMPANY
will take place: by personal and means of transport of the COMPANY, through
courier or Transport Company depending on how the shipment has been made by the
COMPANY. In case of return of the products depending on the case, a repair or
replacement will be made, otherwise cancellation of the transaction if the
customer legally rejects the two previous ones, in which case, provided that
the products have been previously received and inspected by the COMPANY, in
case of cancellation, the return of the money to the customer will be done in
the same way as their payment was made with the care of the COMPANY. In
particular, in case of debit by credit card the COMPANY will be obliged to
inform the issuing Bank of the cancellation of the transaction and the bank
will then proceed to any transaction provided under the contract it has drawn
up with the customer without the relevant responsibility of the COMPANY. The
COMPANY, following this information, does not bear any responsibility for the
time and manner of execution of the rebuttal, which is regulated by the
aforementioned contract. In the case of cash payment, if the customer had
selected the option "collection from the store will be done by returning
his money to him from the store where he received the product. The return will
be made within fourteen (14) working days of both the product and the price. In
case the products are returned damaged or incomplete, the Online Store has the
right to request compensation from the customer, the amount of which will be
determined by the condition of the products and to proceed unilaterally and
without any other total or partial offset of this claim. against the customer.
Returns of products, which are considered defective upon delivery at the
expense of the COMPANY:
In the event that a product (s) is found to be defective upon delivery to
the customer, its return will also be charged by the COMPANY. In this case, the
return of the defective product (s) can be done either by the customer himself
to the store maintained by the COMPANY under the trademark
"PROMITHEUS", or by sending him / them, charged the COMPANY with the
costs of receipt, by means of the absolute choice and after consultation of the
customer with the staff of the Online Store of the COMPANY. The return of the
products, which are considered defective upon delivery will be accepted within
fourteen (14) calendars from the delivery of these to the customer. At the same
time, the product must not be damaged and must have all the original documents
that accompanied the product (eg VAT, Retail, etc.) and its complete packaging.
In case of return of the products and provided that they have been previously
received and checked by the COMPANY, the item will be replaced with a new one,
otherwise in case the customer does not want a replacement, the money will be
refunded to the customer, with the way he paid the value. In particular, in
case of debit by credit card, the COMPANY will be obliged to inform the issuing
Bank about the cancellation of the transaction and the bank will then proceed
to any transaction provided under the contract it has drawn up with the
customer. The company after this information does not bear any responsibility
for the time and manner of execution of the rebuttal, which is regulated by the
aforementioned contract. In the case of payment in cash, if the customer had
chosen the option "collection from the store" will be refunded to him
from the store where he received the product. The return will be made within
fourteen (14) working days of both the product and the price. If the customer
has purchased a product that has been considered defective upon delivery and
has the right to return it at the expense of the COMPANY, according to the
above specific provisions, then he can return to the COMPANY, and additional
products of this kind.
Right of withdrawal
From the initial submission of the customer's order up to a deadline of 14
calendar days from the date of delivery (when it comes to products) and even
when there are many in the same order from the delivery and the last while when
there is an obligation to deliver products at regular intervals from delivery
first, the customer is entitled to withdraw from the sale. This withdrawal is
unjustified and without any charge and if the item has already been delivered
the customer must return the product exactly in the condition in which it was
received, with all its parts, the accompanying forms and its packaging in
excellent condition. The return of the item is accepted only if the buyer has
first paid any amount charged by the company for the shipment of the item to
him and the shipping costs for the return of the item. The declaration of
withdrawal is exercised in writing or electronically and the COMPANY is obliged
to send a confirmation of receipt of the declaration of withdrawal as soon as
it reaches it. Following the withdrawal statement, the COMPANY is obliged to
return the price received. The refund to the customer will be made in case of
debit by credit card as follows: in case the price has been paid to the COMPANY
by the withdrawal until the withdrawal and return of the item, the COMPANY will
be obliged to inform the Bank of its cancellation transaction and the bank will
carry out any transaction provided under the contract it has drawn up with the
customer. The company after this information does not bear any responsibility
for the time and manner of execution of the rebuttal, which is regulated by the
aforementioned contract. In the case of cash payment, if the customer had
chosen the option "collection from the store", it will be refunded to
him from the store where he received the product. The return will be made
within fourteen (14) working days of both the product and the price. Delivery
costs are not refundable only if the customer had chosen a delivery method
other than the cheapest standard delivery method offered by the COMPANY. The
customer is also obliged (unless the supplier has offered to pick up the goods
himself) to return the products within 14 calendar days from the day on which
he notified the withdrawal. The customer is responsible to compensate the
company if he made use other than that which is necessary to determine the
nature, characteristics and function of the goods in the period until the declaration
of withdrawal and the COMPANY is entitled to agree with the customer its
compensation even with mutual offset. In case the withdrawal concerns the
provision of services, the customer must pay an amount commensurate with the
provided until the withdrawal statement. If the consumer exercises the right of
withdrawal, any concluded contracts expire automatically, at no cost to the
customer.
Safe products - Warranty terms:
The products available from the COMPANY are durable products which have all
the necessary certification for safe operation. The products are accompanied by
written as instructions for use (except for simple to use products) and from a
written guarantee of good operation of a reasonable duration, in the Greek
language. The warranty form always includes the name and address of the
guarantor, the product to which the warranty relates, its exact contents, its
duration, its local validity, and the rights provided by the applicable law.
The warranty of the device is valid according to the manufacturer from the date
of purchase and allows free troubleshooting, as long as the following
conditions are met:
Have the dealership guarantee and proof of purchase of the device. The
fixed components of the device (Serial No.) have not been altered
Do not exclude damage based on the manufacturer's warranty form
Returns / Changes
In case of return of products for Exchange, if they do not fall into any of
the above categories, customers can send them at the expense of the COMPANY.
This service is offered to customers NOT FREE but in order not to be charged
excessively by Courier companies. Re-shipment will be charged, in this case in
addition to regular shipping and the cost of transporting the returned product.